In this overly-automated world it's nice to know that there are real people behind the scenes ready and able to assist you should you need help. E-mail is the most efficient way to get help from Sympatico staff (unless you're having trouble receiving e-mail).

See How to contact Sympatico staff for links and direct e-mail addresses for making contact about your experience of Sympatico.ca and the Sympatico service.

If after using Sympatico help, you still cannot find the answer you need, you can contact us through eService, your online virtual helpdesk that permits you to troubleshoot any Sympatico related technical difficulties you may experience. It also allows you to make changes to your personal account.

To contact us by phone, call Member Services at 1-800-773-2121 anytime. It is staffed by friendly experts who will be happy to answer your questions. It is open up to 24 hours a day for your convenience. If you call for billing information, you will be asked for your personal identifier (you entered it when you activated your Sympatico membership). Also have your Sympatico User ID and password handy.

How can I give feedback about the Sympatico service?

Accessing an FTP site