Many of the questions directed to Sympatico Member Services staff about e-mail addresses, membership information, billing (payment method, pricing plans and options), and account status are answered here. Check here before you call Member Services; it's faster and more direct!

• How do I know how many hours I've used the Sympatico service for this month?
  
• How will I know if I have exceeded my monthly time allotment?
  
• Can I switch from one monthly payment plan to another?
  
• What are the monthly pricing options?
  
• How do I cancel my account?
  
• I'm going on holiday. Can I freeze my account temporarily?

• What to do if you've lost or forgotten your e-mail, address, User ID or password
• Your personal Sympatico user information
• Where to find your personal Sympatico user information

• Restoring your Sympatico settings
• Questions about e-mail
• Finding out what your e-mail address is

• Passwords and your Sympatico account
• Saving your e-mail password
• Saving your dialup connection password

Read about dialup numbers and access speeds, or click to see the dialup numbers for your Sympatico service provider:

• How will I get my bill from the Sympatico service each month?
  
• Can charges be included on my phone bill?
  
• Where do I send my questions about my monthly billings?
  
• How are refunds handled?
  
• Can I pay by credit card?
  
• Can I pay by cheque?
  

• How do I get upgrades?
• What do I do with defective disks?
• Restoring your Sympatico settings

Account Management
(Time spent online, change payment and pricing options)